Legal

Refund Policy

Last updated: July 2026

1. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact our support team immediately. Orders cancelled before dispatch will receive a full refund to the original payment method within 5-7 business days.

2. 7-Day Replacement Policy

We offer a 7-day replacement policy from the date of delivery. If you receive a wrong product, a damaged item, or a product with a manufacturing defect, you are eligible for a replacement. To initiate a replacement:

Contact our support team within 7 days of delivery
Provide your order number and photographic evidence of the issue
Our team will review your request within 24 hours
If approved, we will arrange a free pickup and dispatch a replacement

3. Wrong Product

If you receive a product different from what you ordered, we will arrange a free pickup of the incorrect item and dispatch the correct product at no additional cost. Please keep the original packaging and tags intact.

4. Damaged Product

If your product arrives damaged due to shipping, please document the damage with photographs and contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.

5. Manufacturing Defects

Products with manufacturing defects are eligible for replacement within 7 days of delivery. This covers functional defects that affect the normal use of the product. Cosmetic variations that do not affect functionality are not considered defects.

6. Refund Processing

Refunds are processed to the original payment method:

UPI: 3-5 business days
Credit/Debit Card: 5-10 business days
COD: Refund via bank transfer within 7-10 business days (bank details required)

Refund timelines may vary depending on your bank or payment provider.

7. Cases Not Eligible for Refund

The following are not eligible for replacement or refund:

Requests made after 7 days of delivery
Products damaged due to misuse, negligence, or unauthorized modifications
Products without original packaging and tags
Products used in a manner inconsistent with their intended purpose
Normal wear and tear
Minor cosmetic variations that do not affect functionality

8. Contact Us

To initiate a replacement or refund, please contact us: