Legal
Shipping Policy
Last updated: July 2026
1. Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a dispatch notification via email and/or WhatsApp once your order has been shipped.
2. Dispatch
Orders are dispatched from our warehouse in India. Once dispatched, you will receive a tracking number via email and WhatsApp that you can use to track your order in real-time.
3. Delivery Estimates
Estimated delivery times vary by location:
- Metro Cities (Delhi, Mumbai, Bangalore, etc.)3-5 business days
- Tier 2 Cities5-7 business days
- Other Locations7-10 business days
These are estimated timelines and not guaranteed delivery dates. Delivery may take longer during festive seasons, sales events, or due to unforeseen circumstances.
4. Shipping Charges
We offer free shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹79 is charged. The shipping charge is displayed at checkout before you confirm your order.
5. Courier Partners
We partner with leading courier services across India to ensure reliable delivery. Our courier partners include Delhivery, BlueDart, DTDC, India Post, and other regional carriers. The courier partner is selected based on your location and availability.
6. Order Tracking
You can track your order using the tracking number provided in your dispatch notification. Visit our Track Order page and enter your order number to see the current status of your delivery.
7. Delivery Delays
While we strive to deliver your order within the estimated timeline, delays may occur due to:
- Natural disasters or severe weather conditions
- Public holidays and festive seasons
- Courier partner service disruptions
- Remote or hard-to-reach locations
- Address verification issues
If your order is significantly delayed, please contact our support team for assistance.
8. Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept, the courier will attempt re-delivery. After 3 failed attempts, the order may be returned to us. In such cases, we will process a refund minus any shipping charges incurred.
9. Cash on Delivery
Cash on Delivery (COD) is available for select pin codes. COD orders may require additional verification. Please ensure you have the exact cash amount ready at the time of delivery.
10. Contact Us
For shipping-related queries, please contact us:
- Website: https://nxtraa.online/support
- Email: support@nxtraa.online
- WhatsApp: +91 99996 53622